Privacy Policy
Privacy Policy
Privacy Policy
We at 360+ Learning want to make sure all the information we hold about you (known as “personal data”) is safe and secure. We have written this privacy policy to tell you how we ensure that and what to do if you have any questions or want to see the information we have about you.
This privacy policy is for students, students’ parents/carers, and staff at students’ education providers other than 360+ Learning. It also applies to all employees, workers, contractors, agency workers, consultants, directors, tutors, and others who work for us; this group is called “staff” in this policy. Finally, it applies to people at other organizations that work with 360+ Learning.
Staff must read, understand, and comply with this policy when processing personal information on our behalf and attend training on its requirements. This policy sets out what we expect from staff to comply with applicable law. This policy is non-contractual. However, compliance with this policy is mandatory. Any breach of this policy by staff may result in disciplinary action up to and including dismissal.
When we process your personal information in the course of our business, we are what is known as a data controller. This means we have control over how we use your personal information and who we pass it to.
If you have any questions about our collection or use of your personal information, you can email us at helpme@360pluslearning.com.
This privacy policy covers:
– Who is 360+ Learning?
– Why read 360+ Learning’s privacy policy?
– What types of personal data does 360+ Learning collect?
– Where does 360+ Learning get personal data from?
– How does 360+ Learning use your personal data?
– Is your personal data safe?
– How long does 360+ Learning keep your personal data?
– What are your rights?
– What if you contact 360+ Learning via social media?
– What about privacy and other websites?
– What about cookies?
– What happens if 360+ Learning needs to change this privacy policy?
– How do you get in touch with 360+ Learning?
Who is 360+ Learning?
360+ Learning is a company offering online courses to teenagers and young adults. We are registered under company number [Your Company Number].
Why read 360+ Learning’s privacy policy?
360+ Learning needs to collect and use some personal information about students, tutors, and others. This privacy policy applies to personal information that 360+ Learning collects when you interact with 360+ Learning and other users through the 360+ Learning marketing website ([Your Marketing Site URL]), the 360+ Learning course website ([Your Course Site URL]), the 360+ Learning helpdesk website ([Your Helpdesk Site URL]), during the sign-up process ([Your Signup URL]), by email, and in any other form of interaction. This privacy policy explains what personal information we collect about you and how we use this information.
If you choose not to provide information that 360+ Learning requires in order to provide you with an account on the 360+ Learning course website, then you will not be able to join the courses.
What types of personal information does 360+ Learning collect?
We collect personal information about past, present, and future:
– Students
– Students’ parents/carers
– Staff at students’ education providers other than 360+ Learning
– 360+ Learning tutors
– Other 360+ Learning staff
– People at other organizations that work with 360+ Learning
The personal information we collect includes:
– Contact details such as name, country of residence, telephone numbers, and email addresses
– Account creation and deletion dates
– Contact details of staff at your education provider
– Contact details of your parents/carer
– Contact details of someone who introduced you to 360+ Learning
– Date of birth
– Gender
– Identification documents (passport, national identity card, etc.)
– English language level check records
– Course scores, grades, attendance records, and certificates
– Safeguarding and disciplinary-related records
– Feedback from and about our staff
– References, education, engagement, performance, and other employment data for our staff
– Images and video recordings of course participation
– Course assignments, transcripts, content uploads, and contributions to online forums
– Records of communications with us
– Usage data of our websites (including passwords, usernames, and other online identifiers)
We may also hold and use “special information” (special category data) such as:
– Nationality
– Political opinions (if volunteered)
– Health information (e.g., disabilities or injuries, illnesses reported in class)
We will only use your special information if we have a valid reason, such as:
– It is in the public interest
– Legal necessity
– Compliance with laws
– Your consent
As a company dealing with students under the age of 18, we must process special information about staff, including criminal records information, as part of our recruitment process for tutors and other staff members.
Where does 360+ Learning get personal information from?
We collect personal information when:
– You create an account on our website
– You buy anything from us online
– You use the 360+ Learning course website
– You communicate with us via our websites, social media, phone, email, or other means
If your school, other education provider, or your parent/carer arranges for you to take one of our courses, we may receive personal information about you from them. For tutors and staff, we collect personal information from third parties such as referees and relevant government bodies.
How does 360+ Learning use your personal information?
We process personal information to enable us to provide online courses. Here are the details:
| **What we use your information for** | **What type of information we use** | **What legal reason we have for using it** |
| — | — | — |
| Creation and management of user accounts | Email address, date of birth, country of residence, 360+ Learning username | Necessary for account management |
| Verification and admissions of students | Contact details, date of birth, gender, identification documents, correspondence, English language check results | Necessary for student admissions |
| Provision of educational courses | Contact details, 360+ Learning username, course scores, grades, assignments, attendance records, safeguarding records, images, videos, forum contributions, chat records | Necessary for course provision |
| Safeguarding student welfare | Chat records, staff feedback, images, videos, content | Necessary for student safety |
| Research into educational trends | Anonymized country of residence, school, date of birth, gender, course scores, grades, assignments, attendance records, safeguarding records, staff feedback, chat records, website usage | Necessary for improving courses |
| Operational management | Contact details, 360+ Learning username, date of birth, gender, course scores, grades, assignments, attendance records, safeguarding records, staff feedback, images, videos, forum contributions, chat records, website usage | Necessary for operational efficiency |
| Staff administration | Contact details, medical data, references, education, engagement, employment data, feedback, identification documents, national insurance number, safeguarding information, criminal records | Necessary for staff management |
| Promotion of 360+ Learning | Photos, videos, feedback, testimonials (with consent) | Necessary for marketing |
| Direct marketing | Contact details, account information, course details (with consent) | Necessary for marketing |
| Maintaining relationships | Contact details, 360+ Learning username, course details (with consent) | Necessary for ongoing relationships |
| Resolving queries or complaints | Contact details, chat records | Necessary for customer service |
| Protecting IT systems | Website usage details | Necessary for IT security |
| Reporting to schools or education providers | Contact details, course scores, grades, assignments, attendance records, progress information | Necessary for educational reporting |
| Website data collection | IP address, browser type, operating system, location, device information, referral websites, search terms, website pages visited, access times | Necessary for website support and improvement |
| Business transactions | All personal data | Necessary for business continuity |
If you have given us information and told us we can use it in a certain way, you can tell us to stop using it at any time by contacting helpme@360pluslearning.com. Please note that there may be reasons why we might continue to use your information after such a request; we will let you know if this applies at the relevant time.
Is your personal information safe?
We have implemented security measures to ensure your data is protected. Our team is trained to handle your information securely and will only use it as directed.
We store your personal information on servers in the UK. We work with suppliers who help us develop software, manage your account, and provide customer support. Some of these suppliers are outside the UK and EU. We have agreements in place to ensure they respect the security of your personal information and comply with applicable laws.
How long does 360+ Learning keep your personal information?
We retain data for different lengths of time depending on its purpose:
– Student performance data: Indefinitely, anonymized after 1 year
– Video recordings: 6 months
– Contact details: 1 year after last contact
– User accounts: 1 year after access to courses ceases
– Legal or practical reasons: As required, in a secure environment
It is important to keep your information accurate and up to date. Please notify us of any changes through your account on our website.
What are your rights?
You have the right to:
– Know how your personal information is used
– Access the personal information we hold about you
– Correct inaccurate or outdated personal information
– Delete your personal information (unless we have a valid reason to retain it)
– Restrict how we use your personal information
– Transfer your personal information to another organization
If you wish to exercise any of these rights, please contact us at helpme@360pluslearning.com
. You can also stop us from using your personal information in a certain way or stop receiving marketing messages at any time.
For more information, visit [ICO’s Your Data Matters](https://ico.org.uk/your-data-matters/).
If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the chance to address your concerns first, so please contact us at helpme@360pluslearning.com.
What if you contact 360+ Learning via social media?
Messages sent via social media are stored by a third-party provider (currently Hootsuite) for six weeks and are not shared with other organizations.
What about privacy and other websites?
Our websites contain links to other websites, which operate under their own privacy policies. We recommend reading their privacy policies when you follow a link.
What about cookies?
Please see our cookie policy here [Your Cookie Policy URL].
What happens if 360+ Learning needs to change this privacy policy?
Check for changes to this notice online. If significant changes are made, we will update the version date and may ask for your permission before making changes.
How do you get in touch with 360+ Learning?
If you have any questions about our privacy policy, please email us at helpme@360pluslearning.com.
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